Terms & Conditions

By engaging Christian Taylor Marketing (“CTM”) for any website development, design, hosting, or maintenance service, you (“Client”) agree to the following Terms & Conditions. These terms apply to all CTM website services, including Standard Website Builds, CTM Hosted Account projects (WordPress and Lovable/AI-assisted platforms), and ongoing maintenance or hosting plans.

(Business Launch Starter Kit)

Service Overview

The Business Launch Starter Kit is a done-for-you service that includes business setup, branding, and foundational marketing assets. By purchasing this service, you agree to the terms outlined below.

Required Platform (APCRM)

To complete your setup, you are required to have an active account with AutopilotCRM.

  • Clients must create or connect an active APCRM account prior to project start
  • If you do not have an account, you will be provided with a setup link
  • APCRM subscription fees are separate from this package and billed monthly

Note:
This system is essential for your landing page, forms, and automation to function properly.

Payment Terms

  • Full payment is required before work begins
  • Payment plans (if selected) must be completed in full
  • All payments are non-refundable due to the nature of digital and custom services

Timeline & Delivery

  • Standard turnaround time is 7–14 business days after all required information is received
  • Delays in communication, approvals, or missing information may extend the timeline
  • Expedited timelines are not guaranteed unless agreed upon in writing

Client Responsibilities

To ensure a smooth and timely delivery, clients must:

  • Complete onboarding form within 48 hours
  • Provide all requested business information, logos (if applicable), and preferences
  • Respond to approvals or feedback requests within a reasonable timeframe

Failure to provide required information may delay your project.

Branding Scope

  • Branding includes a starter logo, color palette, and font selection
  • This is not a full brand identity package
  • Revisions are limited to 2 rounds

Website (Landing Page) Scope

  • Includes one (1) landing page only
  • Additional pages or advanced functionality will require an additional fee
  • Copywriting is included based on provided business details

Google Business Profile

  • Setup and optimization are included
  • Approval or verification by Google is not guaranteed and is outside of our control
  • Ongoing SEO or ranking results are not guaranteed

Business Email Setup

  • Email setup is completed through Google Workspace or similar provider
  • Subscription fees for email services are the client’s responsibility

Revisions & Changes

  • Includes limited revisions as outlined per deliverable
  • Additional revisions or changes outside the original scope may incur additional fees

Refund Policy

Due to the custom nature of this service:

  • All sales are final
  • No refunds will be issued once work has begun

Ongoing Support

This package includes setup only.

Ongoing updates, marketing, or support services are not included, but may be added through:

  • Monthly marketing retainers
  • CRM management plans
  • Website maintenance packages

Ownership & Access

  • Upon completion and full payment, clients will have access to all completed assets
  • Platforms (APCRM, domains, email, etc.) will remain under the client’s ownership and billing

Limitation of Liability

We are not responsible for:

  • Platform outages or third-party service issues
  • Google verification delays or suspensions
  • Business performance, lead generation, or revenue outcomes

Agreement

By purchasing the Business Launch Starter Kit, you acknowledge and agree to these terms.

Services Provided​

CTM offers AI-assisted website development and design services, refined, optimized, and managed by human professionals. Services may include:

  • Sales / Landing Page Builds
  • Website Refreshes
  • Custom Website Development
  • Website Hosting (CTM Hosted Account)
  • Website Maintenance Plans
  • Basic SEO Structuring
  • Domain Connection Assistance
  • Basic Integrations (forms, booking tools, payment links, etc.)

Project scope varies based on the selected package or proposal. Any services requested beyond the agreed scope are considered out-of-scope and require a separate written agreement and additional compensation.

Website Types & Hosting Arrangements

CTM offers two hosting arrangements. Clients select one at the time of engagement:

Standard / Self-Hosted Website

Client selects, pays for, and owns their own hosting account (e.g., via WordPress.com, WP Engine, SiteGround, or similar). CTM provides the website build and delivers all files, credentials, and documentation upon completion and full payment. Client is solely responsible for hosting renewals, security, and ongoing maintenance unless a separate CTM maintenance plan is engaged.

CTM Hosted Account (WordPress / Lovable / AI-Assisted Platform)

The website is built and hosted on a CTM-managed account, which may utilize WordPress, Lovable, or another AI-assisted platform at CTM’s discretion based on project needs. A monthly hosting fee applies. All CTM Hosted Account-specific terms in Sections 3–7 apply to this arrangement.

AI-Assisted Development

CTM utilizes AI-assisted development tools and workflows to accelerate design, layout generation, optimization, and development efficiency. All final deliverables are reviewed, refined, and optimized by human professionals before delivery.

Included project pricing covers standard AI-assisted development usage necessary for normal project completion. Excessive revision requests, extensive regeneration, advanced feature requests, or unusually high-volume AI processing requirements may incur additional charges at CTM’s discretion when project usage substantially exceeds normal project scope.

Project Timelines

Standard project timelines begin only after:

  • Payment is received
  • Onboarding forms are completed
  • Required assets are submitted

Estimated timelines:

  • Sales Page Sprint: approximately 7 business days
  • Website Refresh: approximately 7 business days
  • Custom Website Builds: timeline varies by scope and is outlined in the project proposal

Delays in communication, missing assets, incomplete onboarding, or delayed approvals may extend project timelines. CTM is not responsible for delays caused by Client.

Client Responsibilities

The Client agrees to provide:

  • Accurate business information and branding guidelines
  • Required branding assets (logos, fonts, brand colors)
  • Copy and written content
  • Images and media
  • Login credentials, where necessary
  • Timely communication and approvals

CTM is not responsible for delays caused by incomplete or delayed client submissions. All materials supplied by Client may be provided digitally via email or shared drive in standard formats.

Revision Policy

Included revision rounds vary by package:

  • Sales Page Sprint: 1 revision round
  • Website Refresh: 2 revision rounds
  • Custom Website Projects: revisions as outlined in the project proposal

Additional revisions beyond included rounds may incur additional charges. Revisions must remain within the original project scope. Major redesign requests, structural changes, additional sections or pages, or new functionality requests may require a revised proposal and additional fees.

Website Hosting (CTM Hosted Account)

If Client selects the CTM Hosted Account option:

  • Hosting fees are billed monthly
  • Hosting includes standard website hosting infrastructure only, unless otherwise specified in writing
  • The hosting platform (WordPress, Lovable, or similar) is selected by CTM based on project requirements

Failure to maintain hosting payments may result in:

  • Website suspension
  • Website removal
  • Interruption of service

Clients may request website transfer access if choosing to migrate to another hosting provider. Migration assistance may incur additional fees. Upon transfer, CTM’s ongoing responsibilities for the website cease.

Website Maintenance Plans

Where applicable, maintenance plans include:

  • Regular software and plugin updates
  • Security checks
  • Backups
  • Performance optimization
  • Minor content updates

Maintenance plans do NOT include:

  • Full redesigns
  • Extensive copywriting
  • Advanced integrations or custom development
  • Major layout restructuring
  • Additional page or section creation

Additional work outside the scope of the maintenance plan may be billed separately at CTM’s then-current rates.

Domain Name

Client shall register the domain name for the Website, or at Client’s request, CTM shall register it on Client’s behalf. Unless otherwise agreed in writing, Client shall be listed as the registrant and administrative contact. Client shall reimburse CTM for any registration fees incurred. Upon termination of services, CTM shall transfer the domain name to Client within five (5) business days.

Payment Terms

All projects require payment prior to project initiation unless otherwise agreed in writing. Custom projects requiring payment plans must remain current throughout the project timeline.

All invoices shall be paid within fifteen (15) days of receipt. Payments not made within this period are subject to late charges equal to the lesser of 1.5% per month of the overdue amount or the maximum amount permitted under applicable law. CTM may suspend all services on seven (7) days’ written notice until amounts outstanding are paid in full.

All payments are non-refundable once project work has begun. Failure to complete payments may result in paused development, delayed launch, or withheld deliverables.

Third-Party Services & Integrations

Client is responsible for all costs associated with third-party tools or platforms, including but not limited to:

  • Domain registrations
  • Email marketing platforms
  • CRM systems
  • Booking software
  • Payment processors
  • Premium plugins and apps
  • API subscriptions

CTM is not responsible for outages, pricing changes, policy changes, or technical limitations caused by third-party providers. In the event any third-party product or license exceeds $50.00 per item, CTM shall obtain Client’s prior written consent before incorporating it.

SEO & Performance Disclaimer

Basic SEO structuring and optimization may be included depending on the selected package. However, CTM does not guarantee:

  • Search engine rankings
  • Traffic increases
  • Lead generation results
  • Sales outcomes

Website performance depends on multiple factors including market conditions, offer quality, traffic sources, content strategy, and ongoing optimization efforts outside CTM’s control.

SEO & Performance Disclaimer

Basic SEO structuring and optimization may be included depending on the selected package. However, CTM does not guarantee:

  • Search engine rankings
  • Traffic increases
  • Lead generation results
  • Sales outcomes

Website performance depends on multiple factors including market conditions, offer quality, traffic sources, content strategy, and ongoing optimization efforts outside CTM’s control.

Intellectual Property

Upon full payment completion:

  • Client owns approved final website content and assets created specifically for their project
  • CTM retains the right to display completed work in portfolios, use project screenshots for marketing and case studies, and reference project work in promotional materials — unless otherwise agreed in writing

All materials supplied by Client remain the sole property of Client. CTM is granted a limited license to use Client’s materials solely to perform the agreed services.

CTM retains all right, title, and interest in and to its proprietary tools, workflows, methodologies, AI processes, templates, and pre-existing materials. Client receives a license to use only the final delivered website, not CTM’s underlying tools or processes.

Third-party licensed materials (stock images, plugins, fonts, etc.) remain the property of their respective licensors, and Client agrees to be bound by the terms of any applicable third-party licenses.

Confidentiality

Both parties agree to hold each other’s proprietary or confidential information in strict confidence. This includes, but is not limited to, business methods, financial information, customer data, trade secrets, and marketing strategies. Neither party shall disclose the other’s confidential information to any third party without prior written authorization.

Confidentiality obligations survive termination or expiration of the service engagement for a period of three (3) years.

Project Abandonment

If Client becomes non-responsive for more than thirty (30) consecutive days, CTM reserves the right to:

  • Pause the project
  • Archive project files
  • Require a restart fee before resuming work

CTM is not responsible for missed deadlines or project delays resulting from Client non-responsiveness.

Term & Termination

Unless earlier terminated, project agreements continue until the website is delivered and accepted by Client. Either party may terminate with forty-eight (48) hours written notice upon:

  • Mutual agreement to terminate within thirty (30) days of the start date
  • A material breach not cured within thirty (30) days of written notice
  • The other party commencing bankruptcy or receivership proceedings

Upon termination, Client shall pay for all work completed through the termination date. No refunds will be issued once project work has begun. CTM will deliver whatever work product and deliverables exist at the time of termination.

Warranties & Representations

CTM warrants that all services will be performed in a professional and workmanlike manner. Any software, website, or technology-related deliverable will be free of material bugs or defects for thirty (30) days after delivery.

EXCEPT AS SET FORTH ABOVE, ALL SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CTM EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CTM MAKES NO WARRANTY OF ANY KIND WITH REGARD TO ANY THIRD-PARTY PRODUCTS, PLATFORMS, SOFTWARE, EQUIPMENT, OR HARDWARE.

Limitation of Liability

CTM shall not be held liable for:

  • Lost revenue or profits
  • Business interruption
  • Data loss
  • Third-party outages or platform failures
  • Security breaches caused by external services
  • Indirect, incidental, special, consequential, or punitive damages

CTM’s total aggregate liability for any claim arising out of or related to its services shall not exceed the total amount paid by Client to CTM under the applicable engagement. Client assumes responsibility for maintaining copies of their own business data and content.

Indemnification

Client agrees to indemnify, defend, and hold harmless CTM, its owners, employees, contractors, and agents from and against any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) inaccurate information supplied by Client; (ii) Client’s use of deliverables in a manner not authorized by CTM; (iii) any breach of these Terms by Client; or (iv) Client’s negligence or willful misconduct.

Marketing & Portfolio Use

By engaging CTM, Client grants CTM the right to:

  • Display completed work in CTM’s portfolio
  • Use project screenshots, descriptions, and results in marketing materials and case studies
  • Name Client as a CTM client in promotional materials
  • Display a CTM credit and link on the footer of Client’s website

This right may be waived or restricted upon written request by Client. CTM will not disclose confidential business information when exercising these marketing rights.

Independent Contractor

CTM operates as an independent contractor. Nothing in these Terms creates an employment, joint venture, or partnership relationship between CTM and Client. CTM is solely responsible for all taxes, fees, and obligations arising from its own operations.

General Provisions

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Georgia. Any disputes shall be resolved in the state or federal courts located in Georgia.

Entire Agreement. These Terms, together with any project proposal, scope of work, or signed agreement, constitute the entire agreement between CTM and Client and supersede all prior understandings. They may not be modified except in a writing signed by both parties.

Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. Failure to enforce any provision of these Terms shall not constitute a waiver of CTM’s right to enforce that provision in the future.

Force Majeure. Neither party shall be liable for delays caused by circumstances beyond their reasonable control, including Acts of God, war, strikes, or natural disasters.

Electronic Signatures. Electronic signatures carry the same legal force and effect as original signatures.

Acceptance of Terms

By submitting payment, signing a proposal, or engaging CTM for services, Client acknowledges that they have read, understood, and agree to be bound by these Terms & Conditions.